IT Support
Today’s IT infrastructures are hybrid, dynamic and changing constantly.
Diagnosing problems can be a complex process and one needs to understand all systems and data flows.
Upgrades, migrations to the cloud, replacing hardware needs to be done with minimum downtime.
One-stop-support
- Central ticketing system with notifications
- Team of experts from hardware, OS, devops to software develoment
- Maintenance of server and client stations
- Support for network, VPN, tunneling
- Performance and log monitoring
Updates & Scaling
- The support includes information gathering & planning for migrations, updates and scalings.
- Recommendations for new hardware or software systems.
- Have all issues, questions, notifications in one place.
Reliability
- Status of the whole IT infrastructure in one place
- Monitor status of backups
- Faster diagnostics for minimizing MTTR
- Preventive monitoring and alerting
- Know about the problem before it is reported by end users
